Desk Collection Specialist - Financial Services & Fintech
Join Daya Karsa Abadi as a Desk Collection Specialist and take the next step in your career within the dynamic Financial Services and Fintech industry. This role offers a unique opportunity to work alongside a professional and innovative team, contributing to the growth and success of our fintech solutions. In this role, you will be responsible for managing and resolving customer accounts, ensuring timely payments and maintaining strong customer relationships. Based in Jakarta Selatan, you will be part of a forward-thinking organization that values innovation and excellence.
As a Desk Collection Specialist, you will play a crucial role in our financial services team. Your daily tasks will involve using our in-house collection software to track and manage customer accounts, resolve payment issues, and provide excellent customer service. You will work closely with our sales and customer support teams to ensure seamless customer experiences. This role is perfect for someone looking to make an impact in the fintech industry while working in a supportive and collaborative environment.
📋 Tanggung Jawab Pekerjaan
- Manage and track customer accounts using our in-house collection software
- Resolve payment issues and ensure timely collections
- Maintain strong customer relationships and provide excellent service
- Collaborate with sales and customer support teams to enhance customer experiences
- Monitor account statuses and provide regular updates to the team
- Ensure compliance with financial regulations and internal policies
- Participate in team meetings and contribute to process improvements
- Provide training and support to new team members
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum 2 years of experience in a similar role within the financial services industry
- Strong knowledge of financial regulations and compliance
- Proficiency in using collection software and related tools
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Fluency in both written and spoken Bahasa Indonesia
🛠️ Keahlian
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