Commercial & Customer Service Coordinator - Bali Operations

Join Cotac ITS as a Commercial & Customer Service Coordinator in the heart of Bali and play a pivotal role in driving seamless depot operations while delivering exceptional customer support. This dynamic position combines strategic coordination with hands-on service, making it the perfect role for a professional looking to make a tangible impact in the logistics industry.

At Cotac ITS, we are a leading logistics provider in Indonesia, known for our commitment to excellence and innovation. Our Badung depot is a bustling hub of activity, and we are seeking a dedicated individual to ensure our operations run smoothly and our customers are satisfied. In this role, you will be part of a team that handles everything from inventory management to customer service, using tools like SAP and Microsoft Office.

Every day, you will be at the forefront of our operations, coordinating between our warehouse staff, drivers, and customers. You will manage customer inquiries, resolve issues, and ensure that our services meet the highest standards. This is a unique opportunity to grow within a company that values professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Coordinate depot operations to ensure smooth and efficient warehouse activities.
• Manage customer inquiries and provide exceptional service.
• Resolve customer complaints and issues promptly and professionally.
• Monitor inventory levels and coordinate restocking as needed.
• Work closely with drivers and warehouse staff to ensure timely delivery of goods.
• Maintain accurate records of all customer interactions and depot activities.
• Assist in the development and implementation of operational improvements.
• Stay updated with industry trends and best practices in logistics and customer service.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in a commercial or customer service role within the logistics industry.
• Proficient in using SAP and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Valid driver's license and ability to drive a company vehicle.
• Willingness to travel and work in a fast-paced environment.

🛠️ Keahlian

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